Unfair Sales Practices and Consumer Fraud

Know Your Rights

  • Consumer Complaint Form

    Click above to open the Consumer Complaint form created by the Virginia Department of Agriculture and Consumer Services. Content Detail

  • Lidiando Con Deudas - Video

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    Federal Trade Commission
  • Senior Citizen's Handbook

    Click above to get more information about this topic from the Senior Citizen Handbook created by the Virginia State Bar. Content Detail

  • The Cooling-Off Rule: When and How to Cancel a Sale

    If you buy something at a store and later change your mind, you may not be able to return the merchandise. But if you buy an item in your home or at a location that is not the seller's permanent place of business, you may have the option. The Federal Trade Commission's (FTC's) Cooling-Off Rule gives you three days to cancel purchases of $25 or more. Under the Cooling-Off Rule, your right to cancel for a full refund extends until midnight of the third business day after the sale. Content Detail