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Unfair Sales Practices and Consumer Fraud

Know Your Rights
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Consumer Complaint Form

Click above to open the Consumer Complaint form created by the Virginia Department of Agriculture and Consumer Services.

The Cooling-Off Rule: When and How to Cancel a Sale

If you buy something at a store and later change your mind, you may not be able to return the merchandise. But if you buy an item in your home or at a location that is not the seller's permanent place of business, you may have the option. The Federal Trade Commission's (FTC's) Cooling-Off Rule gives you three days to cancel purchases of $25 or more. Under the Cooling-Off Rule, your right to cancel for a full refund extends until midnight of the third business day after the sale.

Senior Citizen's Handbook

Click above to get more information about this topic from the Senior Citizen Handbook created by the Virginia State Bar.

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