Unfair Sales Practices and Consumer Fraud
Know Your Rights
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Consumer Complaint Form
Click above to open the Consumer Complaint form created by the Virginia Department of Agriculture and Consumer Services. Content Detail
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Senior Citizen's Handbook
Click above to get more information about this topic from the Senior Citizen Handbook created by the Virginia State Bar. Content Detail
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The Cooling-Off Rule: When and How to Cancel a Sale
If you buy something at a store and later change your mind, you may not be able to return the merchandise. But if you buy an item in your home or at a location that is not the seller's permanent place of business, you may have the option. The Federal Trade Commission's (FTC's) Cooling-Off Rule gives you three days to cancel purchases of $25 or more. Under the Cooling-Off Rule, your right to cancel for a full refund extends until midnight of the third business day after the sale. Content Detail
